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Mr. Damodar Sahu

Director – Aftermarket Service Transformation & IoT Solutions

Wipro Technologies

Damodar Sahu works in Aftermarket Service Transformation Group of Wipro Technologies’ Manufacturing & Hi-Tech SBU Providing advisory services to Global discrete Manufacturing Clients to addresses their current and long-term challenges of the aftermarket – enabling them to improve their services revenue and customer satisfaction and reduce their cost of service by leveraging next generation service business processes, technology enablers like IoT, mobility, and advanced analytics. 

“Damodar, An astute professional with proven success of over 18 years of rich experience in the field of After Sales Service, Warranty Management, Customer Service Delivery, Client Servicing, Reverse Logistics, Channel Service, Call Centre Management, Service Sales & marketing, Profit Centre Operations, Material Management, Quality & Team Management. With sound academic credentials, Damodar graduated with a B.Tech in Electronics & Telecom Engineering with MBA in CRM & Operational Management from Amity University. Well versed with ISO Quality assurance, he has worked with organizations of repute like Wipro Technologies, Bharti Teletech Ltd., Accel Frontline Ltd., Kores (India) Limited, Bajaj Electricals Limited.

Specialties: After Market Services, Warranty Management, Service Sales & Marketing, Supply Chain, Channel Service, Customer Relationship Management.

Speakers: Invited speakers @ 

  • Warranty Chain Management (WCM) Conference, San Diego, March’2013 on “Transforming WCM Using Advanced Vehicle Telematics- Creating A Value Net For Customers”
  • Bharat Exhibitions-India on “Best Practices on Managed Services”.
  • Reverse Logistics Association, Germany & Reverse Logistics Forum, Mumbai on “Effective Strategies to Optimize Parts Planning, Support, an  d Reverse Logistics Operation”.

Speakers for India m2m + iot Forum 2015

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